The Xiamen Gulangyu scenic area once encountered such a problem during peak seasons: At the rental counter near the pier, overseas tourists formed a queue of 20 meters long. Japanese tourists frowned at the Chinese rental process manual, Norwegian tourists were unable to make payments due to the lack of WeChat or Alipay, and finally nearly 30% of the tourists gave up renting. On the part of the scenic area, during peak seasons, 6 additional staff had to be temporarily assigned, and they were trained to handle multilingual inquiries and payment issues. The labor cost increased by 30,000 yuan per month, and there were always complaints due to equipment loss and insufficient charging. In fact, not only Gulangyu, but also scenic areas such as Jiangsu Tianmu Lake and Dubai Desert Camp that receive overseas tourists have been troubled by the problems of "low rental efficiency of the audio guide devices and poor overseas tourist experience" - and the cooperation of Yingmi's automatic rental and sale machine (Z50 series) is precisely to solve these pain points.
    As a brand that has been dedicated to voice guided tours for 15 years under Hefei Huima Information Technology Co., Ltd., Yingmi's automatic rental and sale machine (Z50 series) was designed from the very beginning to target the "dual needs of the scenic area and overseas tourists". It not only can be seamlessly linked with Yingmi's audio guide device, but also through multilingual adaptation, global payment compatibility, and intelligent management system, enables the cooperation of the scenic area to "reduce costs and increase efficiency", and enables overseas tourists to "rent easily". From the coastal scenic area of Xiamen Gulangyu to the desert camp in Dubai, from the natural scenic area of Jiangsu Tianmu Lake to the cultural venue of Suzhou Museum, Yingmi has reached cooperation with over 100 scenic areas, using equipment and services to prove: A good automatic rental and sale machine cooperation is not just "putting a few machines", but an upgrade of the overseas tourist experience.

I.If your scenic area wants to cooperate with automatic rental and sales machines? First, solve these 4 core pain points

Whether it's for Chinese scenic areas hosting overseas tourists or for overseas scenic areas serving international tourists, if you want to enhance the experience through automatic rental and sales machines, you must first overcome these 4 "obstacles to cooperation" - and these are precisely the areas where Yingmi's automatic rental and sales machines excel:

1. The high cost of manpower is "unbearable", and it becomes more troublesome during peak seasons

For example, when the tourist season arrives, temporary recruitment and training of staff are required to handle queueing and consultation; during the off-season, the staff are idle, resulting in waste. Before, at Tianmu Lake Scenic Area, during the peak season, the rental window required 6 staff members to handle guiding queues, answering questions, and handling payments. Each staff member's monthly training cost exceeded 2,000 yuan, and they often faced complaints due to their poor proficiency in foreign languages. After cooperating with Yingmi's automatic rental and sales machines, one staff member can handle both equipment inspection and emergency handling. The staff cost has been directly reduced by 60%, and the scenic area's operations manager reported: "There is no need to worry about recruiting staff during the peak season anymore. The money saved can be invested in other tourist services."

2. Language barriers "hold back", and overseas tourists cannot rent

For many scenic areas, the inability of overseas tourists to understand the Chinese interface and listen to the artificial guidance is a "dead spot" in their rental services. Before, at Gulangyu Island in Xiamen, the manual rental window only provided Chinese and English guidance. Japanese, Korean, and Middle Eastern tourists, due to language barriers, could not rent even when they queued up at the window; some scenic areas tried to use translation software, but the operation was cumbersome, and the tourist experience was poor. With Yingmi's automatic rental and sales machines, the interface supports 8 mainstream languages such as English, French, German, Japanese, and Arabic. After turning on the machine, overseas tourists automatically match the system language of their mobile phones or manually select their native language. From "rental process instructions" to "device usage guide", it is fully covered in all languages. Japanese tourist Sato said when operating in the Japanese interface at Gulangyu Island: "Each step has clear prompts. There is no need to look for staff who can speak Japanese. I finished it in 2 minutes."

3. Payment methods are "incompatible", and money cannot be spent

For overseas tourists, they do not have WeChat or Alipay, and cannot use the Chinese payment channels, which is a "big problem" for many scenic areas. Before, at Xiamen Gulangyu Island, the manual rental only supported cash, WeChat, and Alipay. European tourists, due to the lack of these payment methods, had to give up renting; some scenic areas tried to accept credit cards, but the fees were high and the funds arrived slowly, and the scenic areas were unwilling to bear the cost. Yingmi's automatic rental and sales machines are compatible with global mainstream payment methods: Visa, MasterCard, American Express, etc. for credit cards, GooglePay, ApplePay, etc. for mobile payments, and even support some local payment methods in some overseas areas (such as CashU in Dubai), with the payment process completed within 30 seconds, without the need to bind any Chinese accounts. Norwegian tourist Erik said when paying for renting the i7 guide machine with Visa at Gulangyu Island: "It's as convenient as shopping in my own country. There is no need to exchange RMB in advance, and it's so relaxing."

4. Equipment management is "chaotic", loss, damage, and charging are difficult

The loss, damage, and insufficient charging of the guide devices have been a headache for the management team of scenic areas. Before, due to human management negligence at Tianmu Lake Scenic Area, during the peak season, more than 10 guide devices were lost or damaged each month, with each device costing over 1,000 yuan; charging relied entirely on manual transportation, and there were often cases where the devices could not be rented due to running out of power. Yingmi's automatic rental and sales machines come with an "intelligent management buff": After the devices are placed in the cabinet, they automatically charge and disinfect with ultraviolet light, reducing damage; an internal GPS positioning module is installed, if a device is forcibly taken out of the cabinet, the background will send a real-time alarm, reducing the loss rate by 95%; the background system can view the battery level and usage status of each device in real time, and the staff only need to conduct regular inspections, without having to manually check. After the cooperation of Gulangyu Scenic Area, the monthly loss of equipment has decreased from 10 units to 1 unit, and the charging efficiency has increased by 80%. "There is no need to carry a bunch of equipment around to look for charging sockets anymore."

II. Yingmi Automatic Rental and Sale Machine: More Than Just a "Machine", It's the "Collaborative Partner" of the Scenic Area

The cooperation between Yingmi and the scenic area is not merely about "supplying equipment", but a full-process solution centered around "overseas tourists' experience + scenic area operation efficiency". The core advantages lie in every detail:

1. Seamless integration with Yingmi's audio guide devices, providing a more unified experience

The audio guide devices in Yingmi's automatic rental and sale machines are all independently developed by Yingmi (such as i7, C7S, M7). The equipment and the rental machine are perfectly matched, and there will be no problem of "renting a machine that cannot be used":
After renting the i7 audio guide device, when walking to scenic spots such as Gulangyu Dayang Rock and Suzhou Museum Garden, the system will automatically sense and provide explanations, without the need for manual operation;
When renting the C7S audio guide device, in the dense exhibition area of the Suzhou Museum, simply touching the exhibit label will trigger the explanation, without interference;
All audio guide devices support 8 standard languages, recorded by native speakers, without the awkwardness of machine translation, and Middle Eastern tourist Ahmed, renting the i7 in the Dubai desert camp, said when listening to the "Bedouin culture" explanation in Arabic: "It's more authentic than the manual explanation by local museums, and even the 'traditional method of making fire with camel dung' is explained in detail."
This "rental machine + audio guide device" linkage enables overseas tourists to have a smooth experience from rental to use, and also reduces complaints from the scenic area due to incompatible equipment.

2. Intelligent back-end "Can Think", helping the scenic area make decisions

The back-end management system of Yingmi's automatic rental and sale machines not only "reads data", but also helps the scenic area optimize operations:
Real-time statistics of peak rental periods (such as the peak season on Gulangyu from 10:00 to 12:00 with the highest rental volume), the scenic area can increase inspection personnel during this period;
Analysis of popular audio guide device models (such as overseas tourists prefer to rent the lightweight i7), the scenic area can adjust inventory to avoid shortages of certain types of equipment;
Recording of tourists' preferred languages (such as the highest rental volume on Gulangyu in Japanese and English), the scenic area can optimize the explanation content for corresponding languages, adding cultural details.
Tiantou Lake Scenic Area, based on the back-end data, discovered that the rental volume of European tourists was high on weekends, so they supplemented content about "the protection of Tiantou Lake and the comparison with European lakes" in the C7S audio guide device. The satisfaction of overseas tourists increased by 30%.

3. 3 types of cooperation models, scenic areas choose as needed without waste

Yingmi has designed flexible cooperation models for scenic areas of different sizes and different needs, avoiding the situation where "large scenic areas do not have enough equipment and small scenic areas cannot afford it":
Purchase model: suitable for 5A-level scenic areas and mature scenic areas with high visitor flow (such as Gulangyu, Tiantou Lake), the scenic area directly purchases the rental machines and audio guide devices, owning the equipment ownership, Yingmi provides free installation, debugging, and 1-year warranty, and can upgrade the system as needed. After purchasing 20 Z50 rental machines for Gulangyu, due to stable visitor volume, the cost was recovered in 2 years;
Leasing model: suitable for small and medium-sized scenic areas and seasonal scenic areas (such as Fujian Tulou, some ice cave scenic areas in Iceland), the scenic area leases the equipment on a quarterly or annual basis, without a one-time investment, Yingmi is responsible for equipment maintenance and updates, and can return some equipment during the off-season to reduce costs. After choosing leasing, the Fujian Tulou scenic area invested 10 units during the peak season and retained 3 units during the off-season, saving over 50,000 yuan in equipment costs per year;
Joint operation model: suitable for newly developed scenic areas and overseas scenic areas (such as the Dubai desert camp), Yingmi provides equipment and technology, the scenic area provides the venue and visitors, the profit is shared proportionally, Yingmi is responsible for overseas market promotion, helping the scenic area attract more international tourists. After the Dubai desert camp joined forces with Yingmi, the overseas tourist rental rate increased by 50%, and both sides achieved a win-win situation.

III. Cooperation Cases: Yingmi Automatic Rental and Sale Machines, Benefiting Both the Scenic Area and Overseas Tourists

The value of Yingmi's cooperation is not achieved through publicity, but rather accumulated through the real feedback from each scenic area:

1. Xiamen Gulangyu: From "Queuing for 20 Minutes" to "2 Minutes Done"

As a popular scenic area for receiving overseas tourists, the rental of the previous audio guide machines at Gulangyu had always been a "difficult problem". In 2023, after cooperating with Yingmi and installing 20 Z50 automatic rental and sale machines at key locations such as the pier, the Sunlight Rock, and Suzhu Garden, the changes were immediate:
The waiting time for overseas tourists to rent the machines was reduced from 20 minutes to 2 minutes, and the rental rate increased by 40%;
The labor cost was reduced by 60%, and the staff was reduced from 6 to 1, and language complaints were also reduced;
Japanese tourist Sato responded: "Using the Japanese interface to select the equipment and paying with Visa, I received the i7 and it automatically sensed the explanation. I had a completely hassle-free tour of Gulangyu, which was much more comfortable than last year's group tours."
Now, the automatic rental and sale machines at Gulangyu have become a "must-visit" service point for overseas tourists, and the scenic area has been selected as one of the "Top 10 Scenic Areas with Overseas Tourist Satisfaction in China" due to the upgraded experience.

2. Jiangsu Tianmu Lake: From "Management Chaos" to "Intelligent and Efficient"

Tianmu Lake Scenic Area previously had prominent problems with equipment loss and insufficient charging due to manual management. After purchasing 15 Yingmi automatic rental and sale machines in 2022:
The equipment loss rate dropped from 10 machines per month to 1 machine per month, and the annual equipment cost savings exceeded 100,000 yuan;
The background could monitor the equipment status in real time, and the staff only needed to conduct daily inspections once, increasing management efficiency by 80%;
For overseas tourists, Yingmi added multi-language explanations for "Tianmu Lake Ecological Science and Education", and Dutch tourist Yangke said after renting the C7S: "My child listened to 'The Growth Cycle of the Metasequoia' in English, which was much clearer than reading the Chinese labels, and they could also touch and ask questions, which was very interesting."
Now, the automatic rental and sale machines at Tianmu Lake not only serve overseas tourists but have also become a benchmark case for "smart operation" of the scenic area.

3. Dubai Desert Camp: From "Unpopular" to "Popular Service"

A certain desert camp in Dubai previously relied solely on manual rental of audio guide machines, and the overseas tourist rental rate was less than 20% due to language and payment issues. After collaborating with Yingmi and installing 5 automatic rental and sale machines in 2024:
The rental machines support Arabic, English, and French interfaces, and payment is compatible with Visa and CashU, and the rental rate increased to 70%;
Yingmi helped the camp optimize the explanations and added details such as "Bedeine Coffee Etiquette" and "Scenic Sky of the Desert", and tourists' stay time was extended by 1 hour;
Camp manager Ahmed said: "There is no need to hire multilingual staff anymore. The rental machines can serve global tourists themselves, and through Yingmi's overseas channels, we can attract more European tourists, which was something we couldn't even imagine before."

IV. Three-fold Guarantees for the Scenic Area through Cooperation with Yingmi

For the scenic area, cooperation is not just about the product; it also depends on "after-sales and support". Yingmi, with 15 years of industry experience, has built a "secure wall" for the cooperating scenic areas:

1. Complete international certifications, global travel without worries

The Yingmi automatic rental and sales machines and audio guides have passed EU CE and RoHS certifications, meeting the standards of electronic devices in 40+ countries and regions across Europe, America, and the Middle East. Whether the scenic area receives overseas tourists or overseas scenic areas directly purchase, they can smoothly clear customs without worrying about compliance issues. During the cooperation with the Dubai Desert Camp, the equipment was transported from China to Dubai in just 5 days, completing customs clearance 3 days ahead of schedule.

2. 24-hour multilingual after-sales, no overnight problems

Yingmi has set up a 24-hour multilingual after-sales hotline (400-990-7677), supporting services in English, French, Arabic, etc. When the scenic area encounters equipment malfunctions or system issues, it can receive remote response within 10 minutes and solve the problem within 24 hours; if on-site repair is needed, overseas cooperating scenic areas can contact Yingmi's local cooperation service providers, who can arrive at the scene within 72 hours, while Chinese scenic areas can achieve on-site arrival within 48 hours. The Tianmu Lake scenic area once encountered a payment system failure for the rental machine, and after contacting the after-sales service, it was remotely repaired within 15 minutes, without affecting the tourists' use.

3. Customized services, tailored to the scenic area's needs

Yingmi can adjust the appearance of the rental and sales machines according to the scenic area's characteristics (such as printing the Tianmu Lake logo, Gulangyu patterns), change the interface language (add minority languages such as Swedish and Portuguese), and adjust the audio guide content (incorporate the unique culture and natural knowledge of the scenic area), making the equipment not just a "standardized product", but also a "distinctive symbol" of the scenic area. When the Suzhou Museum cooperated with Yingmi, the appearance of the rental machine was designed in the style of "garden window frames", unified with the venue's style, and the sharing rate of photos by overseas tourists increased by 25%.

V. Conclusion: Cooperating with Yingmi is not just about "rental and sales machines", but also about "experience upgrade for overseas tourists"

For the scenic area, the cooperation with Yingmi's automatic rental and sales machines is not "following the trend to add equipment", but a key step to solve the pain points of overseas tourists' experience and improve operational efficiency. Yingmi has been deeply engaged in the field of voice guided tours for 15 years, understanding the operational problems of scenic areas and the usage habits of overseas tourists - from multilingual interfaces to global payments, from intelligent management to customized services, every detail is designed to "make the scenic area worry-free and the tourists comfortable".
If you are a Chinese scenic area that is receiving overseas tourists or an overseas scenic area that wants to serve international tourists, you may consider cooperating with Yingmi's audio guide automatic rental and sales machines: There is no complex cooperation process, no hidden additional costs, only a solution that truly solves problems.
Yingmi customer service hotline: 400-990-7677; website: www.it2002.com. The global cooperation team is always ready to provide you with an exclusive solution, allowing every overseas tourist to easily embark on an "unobstructed" scenic area exploration journey.