I. Understand customer needs - Don't wait until departure to ask "What language do you want to hear?"
Many tour guides only ask "What time to gather" before leading a tour group, but forget to ask "How many foreigners are in the group" and "Are there any elderly or children"? As a result, they become flustered when they arrive at the scene. At least 3 days before leading the tour group, they should confirm 3 core pieces of information with the client:Firstly, "Group type and requirements". If it's a family tour group, consider that children can't sit still, the explanations should be concise, and a lightweight device should be selected - for example, the Yingmi i7 ear-mounted tour guide device, which weighs only a few grams, won't pinch the ears when running around, and is less likely to fall off, making it much more practical than a heavy handheld device; if it's a VIP group, the Yingmi's zone-based explanation system is needed - for example, when visiting an auto factory, it automatically explains the process when reaching the stamping workshop, and explains the models in the exhibition hall when arriving at the exhibition hall, relying on LD high-precision positioning, without the need for manual switching, making it appear more professional; if it's an international group, it's necessary to ask which countries' tourists are coming and if there are any language requirements in small languages.
II. Equipment preparation - Don't let "inability to hear clearly, running out of power" ruin the itinerary
Tour guides leading tours are most afraid of equipment malfunctions. Before leading the tour group, they must "check three times" for the equipment:The first time to check "Can you hear clearly"? Many scenic spots are crowded and noisy, for example, in the West Lake scenic area, several teams are explaining simultaneously. If the equipment has poor anti-interference, the voices will blend together. Before leading the tour group, they can test in similar scenarios, such as in a busy shopping mall, try the Yingmi 008A team tour guide device, it uses 4GFSK signal modulation technology, within 280 meters it can be heard clearly, even if three teams are running parallel, they won't interfere with each other - when leading a tour group to the Forbidden City, several teams crowded in the Taihe Hall, tourists could hear clearly without any complaints.
The second time to check "Battery life and charging". Don't wait until halfway through the tour when the equipment runs out of power. Before leading the tour group, confirm that the equipment's battery life is sufficient for the entire day, and also prepare batch charging tools. For example, Yingmi's intelligent charging management box can charge 30 devices at once and also has UV ultraviolet disinfection, it can be filled up one night in advance, and be directly loaded into the vehicle in the morning, much faster than using USB one by one; their aluminum alloy storage box also has shock-absorbing cotton inside, divided into numbered compartments, the equipment can be placed inside and won't be damaged, when taking it out, just report the number to find it, which is much stronger than stacking it in a bag and rummaging around.
The third time to check "Backup plans". For example, when leading the tour group to a remote scenic spot, what if the equipment breaks down? Before confirming, Yingmi's after-sales service: if there are quality issues within 3 months, it will be replaced directly, with a 1-year warranty and 24-hour online technical support - last time, a tour guide in Zhangjiajie mountain area, the equipment suddenly lost sound, called the customer service, they remotely taught him to press the "reset button + volume button", two minutes later it was fixed; If the equipment is insufficient during the peak season, inform Yingmi about urgent orders. They can dispatch the equipment from the nearest warehouse on the same day. For example, if a tour guide in Shanghai needs the equipment in the morning, they will receive it in the afternoon.
Ⅲ. Routes and Content - Conduct thorough "site checks" and provide detailed explanations
Don't assume that "following the navigation is enough". Before leading a tour, it is essential to conduct site checks in advance and thoroughly understand the details of each explanation point:Firstly, "confirm the explanation points". For example, when visiting a museum, which exhibits require focused explanations and which areas prohibit the use of amplification equipment; when visiting an attraction, which areas have weak signals and require equipment adjustments. Once a tour guide led a group to Wuzhen and did not conduct site checks, when they reached a narrow alley, the equipment signal was weak. Later, they switched to the Yingmi C7 touch-screen guide device, which was equipped with passive tags attached to the exhibits or scenic spots. Tourists could click to play the explanations without relying on signals. Even in the deep alley, they could clearly hear the explanations. There was no further delay in the itinerary.
Before leading a tour, you can use Yingmi's automatic sensing system, which uses RFID + infrared dual positioning. When reaching an explanation point, it automatically plays the content. For example, in the Terracotta Army Pit, when arriving at the first pit, it automatically explains the formation of the army, and when arriving at the kneeling archer, it explains the details. There is no need to manually press, it is much faster than flipping through a sheet of paper. Moreover, Yingmi has a cloud backend that can sort the explanations by route and store them in multiple languages, such as storing the English version for European tourists and the Thai version for Southeast Asian tourists. They can use it directly on site.
To confirm the special regulations of the scenic area, such as some 5A scenic areas requiring equipment that complies with environmental protection standards, Yingmi's equipment has passed the EU RoHS certification and does not contain heavy metals, and the scenic areas recognize it; if it is necessary to report the equipment number in advance, Yingmi can directly provide a list, eliminating the need for you to organize it yourself, making things more convenient.
Ⅳ. Communication and Coordination - Align with the scenic area, driver, and customers
Poor communication before leading a tour can easily lead to problems on site:With the scenic area: Confirm the entrance of the team, parking location, and whether the explanation points need to be applied for in advance - for example, in the Treasure Hall of the Palace Museum, it is necessary to reserve a time slot for explanations in advance. Yingmi can coordinate with the scenic area to reserve the equipment usage rights in advance, eliminating the need for you to go there yourself; and if the scenic area has temporary closed areas, such as maintenance in a certain exhibition hall of the museum, Yingmi can assist in adjusting the explanations to temporarily hide the relevant sections to avoid playing the wrong content.
With the driver: Clearly explain the daily route, parking points, and stay time, especially for remote scenic areas, confirm that the driver knows the route - for example, when leading a group to Jiuzhaigou, inform the driver of the equipment collection points for each stop.
With the customers: Remind tourists of precautions one day before departure, such as wearing comfortable shoes, carrying an ID card, and the usage method of Yingmi equipment - for example, how to press the "language key" to switch languages, how to press the "pause key" to replay, give a graphic explanation for elderly groups, with icons of the buttons drawn on it, which is much clearer than just speaking, and there is no need to teach one by one on site.
Ⅴ. Emergency Preparedness - Don't panic until it's too late
Leading a tour inevitably involves unexpected situations. Before leading a tour, make sure to prepare for emergencies:Firstly, "equipment emergency". Have 1-2 backup devices, such as the Yingmi backup device kit, which contains an i7 and a charger. In case a tourist's device breaks down, it can be replaced in time; also, have the Yingmi mobile charging bag, which can charge 5 devices, like a handbag, for easy carrying.
Secondly, "personnel emergency". For example, if a tourist gets lost, agree on a meeting point with the tourist in advance, use the group call function of Yingmi equipment, press the "call key", all tourists' devices will receive a prompt sound, and the location of the tourist can be located, without having to shout throughout the scenic area; If a tourist feels unwell, they should check the locations of nearby hospitals in advance and save their contact information in the Yingmi system. This information can be broadcast to other tourists through the device to prevent panic.
Finally, there is the "emergency plan". For example, if it rains, are there alternative indoor routes available - such as taking the group to the West Lake and changing to the Zhejiang Provincial Museum if it rains. Yingmi's equipment has already stored the explanations for the museum in advance, so there's no need to look for them temporarily.
In fact, the core of the preparation made by the tour guide before leading the group is to "think of the risks ahead and do the details thoroughly". Choosing a reliable tour guide service plan, such as a brand like Yingmi that has been in operation for 15 years and has served over 4,000 customers, their products range from the i7 for family groups, the M7 for senior groups, to the 008A for the team, the C7 for museums, charging boxes, and after-sales support, all in one package, without the need to scrounge around.
By making these preparations, during the tour, there's no need to be in a rush, and tourists will be satisfied, and you yourself will also be relieved - after all, tourists remember not only the scenery but also a smooth and considerate experience, and all of these are hidden in every detail before the tour.
FAQ
Q: How can the automatic playback of scenic spot explanations be achieved without manual operation?
A: Use the Yingmi automatic sensing system, which relies on RFID + infrared dual positioning. When tourists reach the corresponding explanation points, the device automatically plays the content of that point. For example, in the Terracotta Army Pit, automatic explanations for the No. 1 Pit and the kneeling archer figure can be achieved, which is more efficient than flipping through paper manuscripts.
Q: Can the explanation content and multilingual versions be set and updated in advance in batches?
A: Yes. Through the Yingmi cloud backend, the explanation content can be sorted according to the tour route and stored by language (English, Thai, etc.). Different language versions can be directly called for tourists from different regions without on-site recording and debugging one by one.
Q: The scenic area requires environmentally friendly and compliant equipment. Does the Yingmi equipment meet the relevant standards?
A: Yes. The entire series of Yingmi devices have passed the EU RoHS certification, contain no heavy metals, and meet the environmental protection equipment usage requirements of 5A scenic areas. When equipment numbers need to be reported, Yingmi can directly provide a list without manual sorting.